AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation.

The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes.

CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over.

00:00 Intro
01:03 ML before transformers
02:23 Kavak's agent-per-customer architecture
04:59 Three bets: redesign the company, build superhuman agents, change the metrics
10:49 Agents with 2.1x conversion
14:23 Car loans approved in minutes
16:13 1.5x profits in a real city in six weeks
20:13 "Jedi Academy": training mechanics to ship agents
28:44 Destroying two years of work
32:52 Ford's factory: why adoption isn't enough
34:45 Advice for founders

@alehandromz @astrange @GEVS94

AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation.

The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes.

CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over.

00:00 Intro
01:03 ML before transformers
02:23 Kavak's agent-per-customer architecture
04:59 Three bets: redesign the company, build superhuman agents, change the metrics
10:49 Agents with 2.1x conversion
14:23 Car loans approved in minutes
16:13 1.5x profits in a real city in six weeks
20:13 "Jedi Academy": training mechanics to ship agents
28:44 Destroying two years of work
32:52 Ford's factory: why adoption isn't enough
34:45 Advice for founders

@alehandromz @astrange @GEVS94

Source:https://twitter.com/a16z/status/2086844470222520820