Hi Franck, we appreciate you reaching out and bringing this to our attention. Your case has been given priority and forwarded to our specialist team for review. To ensure your account and personal information remain protected, please send us a DM, so we can follow up with you directly. -MJ Reply to @nijfranck: .@googlecloud I'm extremely disappointed by how a Google Earth billing dispute has been handled. I was charged £135.70 for a paid service I never used. I requested cancellation and scheduled a downgrade to the free plan. Google Support offered a one-time billing adjustment on October 10. I accepted the conditions on October 11. Weeks later, the adjustment is still pending, and Google is attempting to collect payment. I've spent weeks following up on an issue that should have been resolved already. Can someone from Google Cloud Billing escalate case #76200612 and provide a definitive resolution?