Hi Sophie, thank you for alerting us. We're here to help get this sorted out! Because your account security and privacy are top priorities for us, let's continue this conversation privately. Please send us a DM with your billing ID, along with any existing case number, and we'll take a closer look. -JP Reply to @teddy_p95: @googlecloud 99.999% availability is mostly a GKE property, not proof the LLM stack works. What matters is whether agent outputs stay correct when a model or region degrades. How do you validate that?